Hi. Phone. The cable could be hidden within, or behind, furniture. Account - Mobile. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install. Account - Mobile. Kiki97. Stream from Virgin Media. How can I book a technician in QuickStart, set up and connections a week ago; Wall Socket Installation in QuickStart, set up and connections 3 weeks agoHi all. Then push the connector VM have provided over the screw thread. . All the wall sockets I can see are for BT. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Booking an engineer is easy with Virgin Media. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. Can a member of the team contact me to arrange a. Browse Virgin Media Virgin Media Community. Switched On Families. We're here to help. Joining in. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. Hi I'm expecting my kit tomorrow but can't see a wall socket only a phone line box. There’s a BT open reach box so I’m guessing the previous occupier was with them and not VM. Get the Hub ready by connecting the wires. Keep in mind though, for new builds, most of this will all be built into walls when the new building is constructed. My Virgin Media App. Hi all, I booked a quick install but unfortunately we don't have a wall socket, silly mistake but what's the best way of going about booking in an engineer? I was on the phone for 40 minutes & transferred 3 times, each time as an external call so I had to re-verify which was quite frustrating. QuickStart, set up and connections. I am hoping a membe. Explain that you need the ONU PSU for a FTTP/RFoG area - if an engineer is offered to bring / fit it accept that - there have been serious delays in getting them dispatched by post. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. cable from wall. Look for an omnibox on the outside of your property and try and trace the cable. We can understand this is not ideal as a new customer and we want to best help. Connect the cable adaptor to the black banded end of the 3m isolator cable. how can we go about changing our self install to having someone come and install it for us?Unlike Virgin Media, BT’s self-installation process is free of charge. Call the Pre-installation and delivery team on 0800 052 1734 for help completing the Hub installation. We would like to show you a description here but the site won’t allow us. ThanksNo Virgin Media wall socket or cables. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Thanks, Scott. . My previous sky microfilter attached here. I asked this on ordering with the salesman at my door and he was insistent that in order to avoid the fee I was to do it that way I'd have just been happy to pay. Manage Your Account. Networking and WiFi. Very. The engineer looked around, there's no cable as well undeground. 2 hours ago. I don't have a virgin media wall socket and this is stressing me out. I recently moved to new house, i get my router today but there is no virgin box in home, just there is a virgin cable but wothout any socket connected to that Can i buy a wall socket? Or i should wait for technicin. Outside work before installation in QuickStart, set up and connections yesterday; Book engineer for installation in QuickStart, set up and connections yesterday; Fitting a new Virgin media wall socket in QuickStart, set up and connections yesterday; No wall socket ? in QuickStart, set up and connections Tuesday; Engineer visit in. It seems that I need an electrian to install a wall socket. First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. I am trying to set up our wifi. SpeedMy Virgin Media App. Options. My Virgin Media App. For into also image of the. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Plug the cables into the hub. New to the UK and just moved into our first home here. Otherwise you will need a maned install and call pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator cable to. Have you tried calling the pre-installs team on 0800 052 1734? I don't work for Virgin Media. Virgin Mobile. on 03-08-2020 18:05. Previous tenants had painted over our VM wall socket, which has a wire fixed into it and is clipped along the skirting board to behind where our tv is. We have a virgin media wall socket with an ethernet port in the wall but no round cable. Forum; Apps. Installation Guide. Speedon 17-12-2022 10:39. Call the Pre-installation and delivery team on 0800 052 1734 and book a Tech install - 5111723. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. The cable could be hidden within, or behind, furniture. I am then unable to sign in to my account as I do not have my account information. Virgin Mobile. Tudor. I think it’s something like £5-£8 per day that your services aren’t on. But. Agree with @nodrogd but with the very limited hight of the socket, something like this LAP 1-Gang Coaxial TV Socket White - Screwfix would suffice. All the wall sockets I can see are for BT. Networking and WiFi. I am going to cancel. I have checked outside and there is a brown box shared with the neighbour. Some new sockets may look like one of the below. Home Phone. Self installation but NO wall socket in QuickStart, set up and connections yesterday Devolo 1200 Powerline Adapter Cannot Connect to Hub 5 Since 23-May-2023 in Networking and WiFi yesterday Fibre optic cable in Networking and WiFi Thursday Hi, I ordered a broadband only package and was told my address was applicable for a self install kit. Solved: Hi guys and gals. Hi, Iv just received my new broadband. Is there some way I can convert RJ11 to coax or will I have to (if. The cable going in will be a double “shotgun barrel” type cable. Register today and see the benefits for yourself. 2 weeks ago - last edited 2 weeks ago. you do have if you think any look possible as a VM connection and forum members can advise. Plug the cables into the Hub. 3 2 Attach the connector cable with the white end to the socket on the rear of your 360 Mini box by pushing it firmly into place. Thanks for your first post and welcome to our community. Hi all, there is no wire coming out of the wall socket to connect to. . 3 weeks ago. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in?. I’ll call the 0800 number. If digging / drilling / new external & internal cables are required the. Both your fibre cable and Wi-Fi router will be plugged into this. This is usually a plastic wall box that has Virgin Media branding on it, or in some cases, you might only find a cable modem connector being fed into your house. Turn on your TV and get connected. There are two outputs from here (the two connectors that are close together on the white box). Account - Cable. Security matters. on 21-03-2023 18:43. Switched On Families. 1) remove the attenuator from the existing cable, plug it into back of hub. The one thats on the bottom is the one you need for Virgin. Installing and configuring your kitWe would like to show you a description here but the site won’t allow us. Manage Your Account. . I need to arrange for an engineer to fit a wall socket as I have just moved into this house and received a quick start kit today, unaware I needed a wall socket. . The installation should take around an hour. You don't need a wall socket specifically, as long as you have the relevant cabling to VM's network. The beauty of using a QuickStart self-install kit for no extra cost is that it’s fast, easy and can save you making a £30 installation appointment. Please help. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. 2022 Today I been to the new flat to check and make sure I have vm soket or something but I couldn't find any wall somet from Vm . Manage Your Account. Browse Virgin Media Virgin Media Community. New customer, trying to self install my hub and 360 box. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Push the white cable with the black label into the Hub. Plug into the wall socket. The box does however have a hole in the bottom, through which i could see some. I have taken a look on our side and it looks as though you have spoken with the team regarding this. When plugged into either cable the hub just - 5440321. 2 Uninstall TiVo box. Re: No wall socket. 3K subscribers in the VirginMedia community. Step 1 to installing the wifi is to plug it into the virgin media wall socket im supposed to have but I do not have one. Occasionally only a very short stub of wire is left. The first thing is to start making alternative arrangements for your internet connectivity. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. -. When plugged into either cable the hub just flashes green 🤷🏼 ♀️ 0 Kudos Thanks for posting, welcome to both the community and indeed Virgin Media. Installation guide 15 mins 3 Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1. We would like to show you a description here but the site won’t allow us. If you were provided with a self-install option then it would mean that a previous tenant at that property had Virgin Media services installed and that services were provided there, so potentially the socket was removed by a previous tenant. We're sorry to hear that there are no wall sockets in your property. Stay safe online. I don't work for Virgin Media. . in Networking and WiFi Sunday; No Virgin Media Wall socket . Network Trial. Virgin Media Wall Socket Connector Wrong Kind in QuickStart, set up. No Virgin wall socket sophiep0989. Tried looking but can't see a way to book an engineer for this? Thanks Re: No wall socket. in QuickStart, set up and connections Saturday; I have ordered a quick start self install kit, but have no VM socket in the house i moved to in QuickStart, set up and connections 2 weeks ago; Hub 3 set up in QuickStart, set up and connections 3 weeks agoSolved: Hello everyone, I'm trying to setup my Virgin media hub right now and according to the guide, I need to plug my hub into the wall - 5410272. If QuickStart you shoul already have the socket or maned the technician will do. Re: No Virgin Media wall socket on 19-10-2022 08:24 Hey Juanr, thank you for reaching out and a warm welcome to the community I am sorry to see you haven't got a wall socket install. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Thanks for the reply. Try the automated service status number 0800 561 0061 to check for any faults in your area. 2. but it’s a cable that looks like the one that goes into the hub and is supposed to go into the wall socket like ones from the original self. on 04-02-2023 11:17. Everything you need is posted to you. Solved: Hi guys and gals. These enter my house via an air brick/vent very close to. This so calle. QuickStart, set up and connectionsHello VLNeedham. Stay safe online. QuickStart, set up and connectionsHello VLNeedham. We would like to show you a description here but the site won’t allow us. . There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Yep same here, was your broadband supposed to be installed on a specific date? If so you can get compensation due to VM’s ofcom. 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. so I signed up with virgin however the wall socket at my flat is an open reach RJ11 socket. which will give you a general idea of VM fixtures and fittings. Please support me in this regard. Hello, I ordered a broadband + phone package package and it said I was applicable for a self install kit, but I have no Virgin Media Wall socket in my house. Virgin Media; My Virgin Media; Shop;. 150 from a. New kit has arrived, including a hub, a TV box, a. 32K. I can certainly go about helping you arrange a wall socket appoint, as stated previously this would come with a £25 charge on the account, if you would like me to go ahead with this let me know and we can go about sorting this for you. Also having this issue and trying to get through to them on the phone. I'm on Gig1 with coax cable and wall sockets from the ntl days and no issues here. You then just do this: 1) remove the attenuator from the existing cable, plug it into back of hub. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. Turn on and start the hub. It is surface clipped usually. Solved Fibre Phone Upgrade Virgin Media Community 4863537. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Page 2 Our new boxes automatically We will start with step-by-step activate when connected instructions on uninstalling your old kit. Finally, they'll complete the setup to make sure it's all working. But I have no Virgin Media Wall socket in my house. Post a few pictures of what you have. Back a step. Would I be able. I ordered my self installation kit in August to arrive for the 11th of September, however, I have not received the package and any confirmation of delivery. Thanks mate. 21 Controlling your TV with new remoteCall the Pre-installation and delivery team on 0800 052 1734 and explain the situation. After 2 calls to the helpdesk, still got flashing green bar and solid green WiFi signal. Don't bother using the one included in the kit, just screw the cable you have directly to the HUB. Im trying to work out what connector is on the coax used to connect the hub 5 to the virgin media wall outlet. Most QuickStart kits have just 6 cables, connectors and powerlines to. Speed That is a rooftop aerial outlet for Freeview TV. Networking and WiFi. I've received the self installation kit with a hub3, going through the installation process, and I'm asked to take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on the wall. . on 06-03-2023 09:36. yesterday Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. into the Virgin Media socket on your wall. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. The a ppointment can be as soon as possible. The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile…I've selected self installation and have realised I have no vm wall socket Can I order an engineer please - 5395133. Browse Virgin Media Virgin Media Community. The cable on the right looks like is for a Freeview TV antenna. Any help please? We would like to show you a description here but the site won’t allow us. Switched On Families. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. . I’m having the exact same problem. Virgin Media; My Virgin Media; Shop; Help;. Account - Mobile. £30 an appointment – If you can get QuickStart but choose not to. Networking and WiFi. SpeedQuickStart, set up and connections. I'm sorry to hear you're having these. Stay safe online. Intelligent WiFi Pod Trial. If you can find the brown/grey box outside, and trace where the VM cable goes to, it would help. Please remember, there’s always a £35 activation fee for our services. These are usually provisioned from an equipment cupboard outside the flats. I wanted. 3 minutes ago. But I have no Virgin Media Wall socket in my room. Networking and WiFi. Sorry to hear you haven't been able to find the internal connection needed for your quick start kit. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Browse Virgin Media Virgin Media Community. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Networking and WiFi. Security matters. Call the Pre-installation and delivery team on 0800 052 1734 or 0345 454 1111 and book a Tech install -----No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . Chatter and natter. 4. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A master socket is the main socket for the phone line in your home, not an. i opted for the self install, however on inspection we don’t have the wall socket to plug the broadband into. The cable could be hidden within, or behind, furniture. Well I can't seem to find anything like that and the closest thing I can find is a Telewest broadband box at the front of the house. Installation appointment text. Hi, I've ordered a broadband only package and it said I was applicable for a self install kit. I have signed up as a new user for Virgin Fibre. Friday or 8AM. Account - Cable. We have the quickstart pack but sadly cannot get broadband set up and working. Subscribe. 3 weeks ago. However, we're unable to get the secondary 360 mini-box working upstairs for live TV and only the internet side of the features work (Apps etc). There are multiple different branded wall boxes inside our flat but none. On the day of activation, connect your new router to the master phone socket. There is a handy guide here 👉 Virgin-TV-V6-QuickStart-Guide-for-New-Customers. I have only got one rectangular shaped white socket (Shown as below) but it seems old. Prior to getting my contract I checked the wall socket and there was a virgin box on the wall with a socket coming from it. The internal wall boxes are mostly oblong. Solved: I have just received the Quick Install kit as my property has had VM in the past, but I have no wall socket to connect the isolator - 4987502. Browse Virgin Media Virgin Media Community. Follow the instructions on screen to finish your setup. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. Each box also has separate channels and settings, so you can different shows at the same time, in different rooms. Manage Your Account. I'm a Very Insightful Person, I'm here to share knowledge. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. There are a couple of wires next to the open reach socket, but these aren’t compatible with the wires in the QuickStart box and I don’t believe they are in anyway r. You can also check for a loose cable as not all properties have a socket. However, there is no Virgin Media Wall socket in my house. I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketWish I did spend the bit extra now, the router is already on the way annoyingly. Connecting Hub 3. The wall box may be branded with the logos of an old cable TV company (not VM). Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. We have a virgin media wall socket with an - 4353656 - 2. All the wall. Being connected to the internet is one of the most important modern essentials in 2022,. - 5372385. Installing and configuring your kitYou need one of these (They aren't supplied by VM as wall sockets usually have the expected female end): - 5424753. Push fit the VM-supplied lead onto the socket. I recently applied and received the delivery for a virgin package of tv broadband. Reply. Plug into the Virgin Media wall socket. I’m having the exact same problem. But I don't think I have any Virgin Media Wall sockets in my house. Stay safe online. We're sorry to hear that there are no wall sockets in your property. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. No Virgin Media Wall Socket on 13-04-2022 14:47. There is a cable coming from outside into my front room which has the same attachment as the plugs that fit into the hub but can't find an actual wall socket to. We would like to show you a description here but the site won’t allow us. I just received my quickstart pack today, however it is unsuccessful to install nor set up the broadband. But I have no Virgin Media Wall socket in my house. Stay safe online. Post up some clear photos of the sockets, cables etc. I’ve received self-installation kit today. I am afraid the delivery slot with the courier is only available for all day. Browse Virgin Media Virgin Media Community. I can’t find any trailing cable at all. The box and cables may have been removed by the previous occupiers. Stream from Virgin Media. It could be any of the 4 screw terminals in the first picture. Occasionally only a very short stub of wire is left behind often hidden within. Tech Chatter. Networking and WiFi. 5. The wireless option only applies for everything that is internet-based, which is all your minibox recording and online/OnDemand services. Options. Virgin Media; My Virgin Media; Shop;. Virgin Media;. Internal Wall socket power supply missing in QuickStart, set up and connections a week ago; Wrong cable sent in quick start pack in QuickStart, set up and connections 2 weeks ago; No Virgin Media wall. Explain what needs to be done and book an engineer visit. 😞 There are cases where we'd need to convert a self-install to a. The are cables with push fits types of the F-Plug supplied by Virgin Media in self install kits. Also tried the Ethernet, not. Turn on and get connected. Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. Hi . Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I sign up for vm broadband and I was offered self instalation kit . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket. Just joined. The cable could be hidden within, or behind,. Manage Your Account. on 27-10-2022 09:24. We have the quickstart pack but sadly cannot get broadband set up and working. VM. The technician visited a. Don’t plug the power cable into a plug socket yet. Dave. Freeview/Freesat HD,. I'm a new customer with Virgin (M125 Fibre) so I don't have a Virgin splitter. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 12. You can also check for a loose cable as not all properties have a socket. You'll just have to unscrew the terimator cap on the one labelled 'TV' and should be able to plug in your Virgin Media equipment and be up and running in no time. Can a member of the team contact me to arrange a. My Virgin Media App. by eddie778 • Just joined. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. What I need to do? - 5432597. VM wall socket has no plug for cable to router to plug in to - there are just two (cut) cables coming from the socket, which is just covering the holes where the cables come through the wall. Take the end of the isolator cable with the black band and push it firmly onto the socket of your new Hub. You should see a cable going through the wall and if you trace this inside, you should get the cable. This is to prevent dangerous voltages in your home due to different earth potentials between the headend and your home. 2 as the wire is already in. But I have no Virgin Media Wall socket in my house. There is a VM phone socket but no wall socket to get my WiFi etc up and running. Sometimes there is no wall box, just a trailing cable. Self install on 13-06-2022 17:14. Tuning in In response to. Broadband wifi self install wall socket. I’ve tried calling but the people I’m connected to keep hanging up. . First, screw the white cable with the blue tab in the Hub, and then plug in either end of the yellow Ethernet cable. If you in a property that's recently been added to Virgin. Vonage 2nd line. SpeedI'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. I’ve tried calling but the people I’m connected to keep hanging up. What I was looking for is a white faceplate, taller than it is wide, on an exterior wall, with a threaded coaxial connection pointing towards the ground parallel to the wall - is that still what they would install?We would like to show you a description here but the site won’t allow us. SpeedWas able to purchase a self install setup but have no wall socket. We would like to show you a description here but the site won’t allow us. Pop the power cable into a nearby plug socket, and turn it on. connector cable from the wall socket, as we’ll be re-using that later.